Shipping options

With your B2B Wave store, you can set custom shipping options for your customers.

First, navigate to Settings/Shipping Options to create a new shipping option.

When creating a shipping option, you must assign it a name and associate it with a VAT Class.

You will also need to select a Rule Type. The rule type determines how the shipping costs will be calculated, as follows:

  • Per Weight:  A fee based on the total weight of the products being shipped. If selected, a field named "From Weight" will appear in the table shown in the image below. Here, you can set the weight after which the price will apply.
  • Per Box:  A fee based on the number of boxes being shipped. If selected, a field named "From box quantity" will appear in the table shown in the image below. Here, you can can set the amount of boxes after which the price will apply.
  • Per Order Net Value:  A fixed fee for the entire order. If selected, a field named "Percentage Upcharge" and a field named "From order net value" will appear in the table shown in the image below. In the "Percentage Upcharge" field, you can set the percentage of the order value for the shipping fee (rounded to the nearest cent), and in the "From order net value" field, you can set the net value after which the shipping price will apply.
  • Per Item Quantity:  A fee based on the number of products being shipped. If selected, the fields "Percentage Upcharge", "From quantity" and "From order net value" will appear in the table shown in the image below, and you can edit each of those fields accordingly.

After you have entered the shipping option parameters, you will be able to select or deselect the following three options:

  • Show as choice to customers:  If checked, customers will be able to select the option on the order confirmation page.
  • Auto Apply:  If checked, customers will automatically see this option on the order confirmation page.
  • Private:  If checked, this option will be set to private.

Shipment Tracking

Next, you may enter a Tracking URL template and tracking number. This will allow your customers to easily tracking their shipments by clicking a link in their order history menu. 

1. Add a tracking template. Here is the template for UPS:  https://www.ups.com/track?loc=en_US&tracknum={{tracking_number}}. You can create this by finding a tracking URL for your carrier and replacing the tracking number with {{tracking_number}}. Please email our support team if you have any questions. 

2. Add a tracking number in your customer's order. The shipping option must be the same as the shipping option you added the template to.That's it! Your customer will now be able to see the a link to the shipment tracking webpage in their 'Order History' menu.


Shipment Location Options

In the table below, you can specify countries or provinces to which the new shipping options will be applied. For each location, you can define different rules. For example, if you want a single rule to affect only customers in the UK, you would enter United Kingdom in that rule's country field. To edit shipping options at scale, you can import or export a customised shipping options list using the Import/Export buttons shown in the bottom right of the image below.

Note that shipping costs will be added to an invoice automatically if you have integrated B2B Wave with Xero or QuickBooks.

Applying Shipping Options 

Once your shipping options are set, you can apply them to specific customers under the Customers menu by selecting a customer to edit and then clicking on the 'Customer shipping options' tab. You can select multiple shipping options using CTRL + click. Note that the customer shipping options tab will only appear if you have checked the "Private" field for any of your shipping options. Once you have selected your option(s) and clicked on "Save", it will appear under 'Shipping Option' on the customer's checkout page.

Still need help? Contact Us Contact Us