ShipStation Integration

B2B Wave integrates with ShipStation to allow you to seamlessly send your B2B Wave order, customer, and product data to ShipStation. Also, you can retrieve Shipstation’s shipping estimates in real time and display them for your customers during order checkout. Let’s see how you can do this.

Connecting ShipStation with B2B Wave

To set up the integration, complete these steps:

Step 1. Contact our support to activate the integration for your account.

Step 2. Once you’ve enabled the integration, login to ShipStation.

Step 3. Go to your “Account” and click “API Settings.” Then, click “Generate API Keys” under the “API Keys” section.

Step 4. Login to your B2B Wave account. Go to Settings >Profile >Integrations

Step 5. Next, copy the API Key and API Secret from ShipStation and paste them into the “API Key* and “API Secret*” fields, respectively. Finally, click “Test Connection” to ensure you’ve entered your keys correctly and then “Save.” 

Step 6. If the connection is valid, you can define the following options for the integration:

ShipStation store* Select which store to link to your B2B Wave account from the drop-down menu 
Automatically create order in ShipStation when order is submitted Check this box to allow B2B Wave to automatically create an order in ShipStation when customers place an order on your B2B portal
ShipStation carriers * Check the carriers you want to enable for your store from ShipStation (e.g., UPS, DHL)
ShipStation order
status on tracking update *
Select the status you want to set for orders which have been assigned a tracking number on ShipStation
Upcharge ShipStation
rates (percentage) *
Enter the upcharge percentage for shipping costs, if applicable

Sending Orders to ShipStation

Once you’ve set up the integration, you can send orders from B2B Wave to ShipStation by following these steps:

Step 1. Go to the Orders menu and click on an order for which you want to do this.

Step 2. Scroll to the “Products” section and Click “Send to ShipStation.”

Step 3. Login to ShipStation, go to the “Orders” tab and select “Awaiting Shipment” on the sidebar menu to locate your order. 

Enabling Live Shipping Estimates

To activate and auto-populate shipping rates during customer checkout, please get in touch with our support team. Once you do, customers can see the live estimates on the “Confirm Order” page.

Updated Integration Functionalities

We are constantly working on enhancing our integrations and have done this with ShipStation. Specifically, we’ve recently added the following features, which you can make the most of:

  1. Automatically update tracking numbers from ShipStation to your customers’ orders. Also, when an order gets a tracking number, B2B Wave will automatically change the order status and send the customer an email with the tracking number.
  2. Calculate shipping rates from ShipStation.

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